FAQs
What is Kenjasper's return policy?
What is Kenjasper's return policy?
We want you to love your Kenjasper purchase. If for any reason you're not completely satisfied, we offer returns within 30 days of receipt. The items must be in their original condition and packaging. For more details, please visit our Return & Exchange Policy page.
Do you offer international shipping?
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates are calculated based on your delivery address. For more information, please visit our Shipping Policy.
How can I track my order?
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email to track your shipment, all Australian orders are shipped through Australian Post and will receive an Australian post tracking number. Contact us for any information
Where do you ship from?
Where do you ship from?
All orders are shipped from our warehouse in Sydney, Australia located 11/26 James St, Lidcombe NSW 2141
What should I do if I have trouble placing an order?
What should I do if I have trouble placing an order?
If you encounter any issues while placing an order, please contact our customer support team at support@kenjasper.com.au, and we will assist you in completing your purchase.
Why doesn't my product look like the photos
Why doesn't my product look like the photos
All our products are handmade, the photos are a reference only. Slight discrepancies are apart of the charm of handmade glass sculptures.
Let customers speak for us

Pay us a visit
Come find us in Sydney. Our warehouse is open 5 days a week.
11/26 James St, Lidcombe NSW 2141