FAQ
Frequently Asked Questions
What is Kenjasper's return policy?
We want you to love your Kenjasper purchase. If for any reason you're not completely satisfied, we offer returns within 30 days of receipt. The items must be in their original condition and packaging. For more details, please visit our Return & Exchange Policy page.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email to track your shipment, all Australian orders are shipped through Australian Post and will receive an Australian post tracking number.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates are calculated based on your delivery address. For more information, please visit our Shipping Policy.
Where do you ship from?
All orders are shipped from our warehouse in Sydney, Australia.
Are your products handmade?
Yes, all our products are lovingly handcrafted by skilled artisans. We take great pride in our attention to detail, ensuring each item is unique and of the highest quality. Our signature handcrafted glassware and sculptures are made with care and precision.
Can I customise a product?
We offer limited customization on certain products, especially in our glassware range. Please contact us directly to discuss your customisation request, and we’ll do our best to bring your vision to life.
What should I do if I have trouble placing an order?
If you encounter any issues while placing an order, please contact our customer support team at support@kenjasper.com.au, and we will assist you in completing your purchase.